AMS PSR

On behalf of Mining Remediation Authority , we are looking for a Customer Strategy and Support Coordinator (Inside IR35) for a 2 month part time (2 days per week 7.5 hours) hybrid contract based Mansfield, Nottinghamshire.

As a Customer Strategy and Support Coordinator , your main responsibilities will be:

• Manage and triage the Customer Service inbox.
• Respond to customer and resident enquiries.
• Build positive relationships with customers and residents.
• Support customer engagement and feedback activities.
• Help identify and resolve customer issues.
• Coordinate improvement actions across services.
• Promote a customer-focused, values-driven culture.
• Prepare simple reports, presentations and communications.
• Support wider customer experience and service improvement projects.
• Work across teams in a varied and fast-paced role.

Essential:

• Excellent communicator.
• Empathetic and customer-focused.
• Skilled in handling complaints and difficult conversations.
• Strong face-to-face customer engagement experience.
• Translates technical information into plain English.
• Thrives in a fast-paced environment.
• Solutions-focused with strong stakeholder skills.
• Experience in regulated sectors desirable.
• Values-driven and committed to social value.

Desirable:

• Public Sector background is highly desirable

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Mining Remediation Authority guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant 

Mining Remediation Authority guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".