AMS PSR

On behalf of the NCA, we are looking for a Service Designer (Inside IR35) for an 8 month hybrid contract based up to 1 day per week in London, Birmingham, Warrington or Bristol.

An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) 

Key Role Responsibilities 

• Provide and gain approval of all key Service Management and Integration products required to define the outcome based scope for the Strategic Gateways procurement
• Support the development of all ITT related (including requirement definition, transition and finance aspects of the ITT etc)
• Provide supporting documentation including creating any collateral required to provide bidders with an understanding of the current operating environment which Strategic gateways will integrate including any services across all tiers that they are required to consume from other MSPs in order to build and operate the Strategic gateways Service
• Lead on Agency / supplier engagement to agree Service management on boarding which includes but is not limited too
• All SM operational processes and procedures defined and approved (SIAM target op model).
• ITSM tooling on boarding
• Service performance framework (SMRD) delivered and implemented
• Identification and addressing of gaps in the service provision.
• Delivery of a Service Design Pack (SDP) including Service Support Model for the integration of the SG service across all security environments into the DDaT ecosystem
• Support the financial modelling for this procurement with the relevant Agency stakeholders e.g. Commercial, OCM, Finance.
• Identification of interdependencies between the SIAM and other teams in the DDaT ecosystem and ensure these interface points are documented and agreed in the Service Design Packs
• Identification of service boundaries and agreement of associated RACIs.
• Creation of all artefacts required by Service Design and Transition (SDP, SAC Checklist, ORR and FORR packs)
• Support the service transition manager in the end to end implementation of the SG services to ensure all stakeholders remain engaged and support the SDT process in order to gain OSCDs to plan
• Publication of relevant Knowledge Articles.
• Lead on service and supplier onboarding, including SIAM onboarding.
• Support the cross-checking of obligations and requirements to the RTM.

Key Skills and Experience:

• Clearly explain complex problems and ideas to teams or stakeholders
• Develop a strategy defining the purpose, impact and stages of your work to design content or services, aligning it with wider goals
• Use risks, opportunities and constraints in technology, systems and policy to shape your design work
• Identify and create new design patterns and components
• Advise others how to effectively plan and run design sessions with a team, users or stakeholders
• Independently find, analyse and synthesise evidence from trusted sources
• Use complex research and data to develop and test design ideas
• Adapt designs effectively to changes in requirements, priorities or user needs
• Help your team to define a minimum viable product (MVP) and determine what to prioritise for iteration
• Lead and coordinate design work in your team, with support
• Communicate the value of user-centred design to your team or others in your organisation

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the NCA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant 

The NCA guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".